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Frequently Asked Questions

 

 

 

 

How to register for www.kokoshop.eu? (Not obligatory)

 

If you are a "new Customer" in the Internet - shop www.kokoshop.eu, if you want you can register on www.kokoshop.eu/registr/.While accomplishing the registration it is necessary to indicate the information about yourself and create your own password.

 

 

 

How to form an order?

 

 

After registration you must choose goods, put them in a shopping cart by clicking on the "Buy".

When the goods are placed in your shopping cart, on top of the list, click on the "Bag".

If the content of the "Bag" corresponds to your desire, check the delivery address and choose the method of payment, then click on the "Order".

After submitting the order you receive an e-mail of confirmation and the information about the ordered goods to the address indicated in your e-mail.

More information about the order here here.

 

 

 

How to Pay?

 

Online shop www.kokoshop.eu offers several options for payment.

PayPal (credit card)

Paysera (SEB bank, Citadele Bank, Nordea Bank, Robocassa, Webmoney)

Swedbank

Payment in our shop (office)

Bank transfer to our bank account

More details about all the methods of payment here.

 

 

 

Can I pay for an order while receiving it?

 

Yes, you can. Paying in cash in the shop - Riga, Lāčplēša street 92, 2.floor.

 

 

 

How are the goods delivered?

 

Delivery of goods


Latvia - FREE shipping (2 to 4 days) using boxes for packages "Omniva"
European Union - Delivery 4-9 days; 9,- EUR; EMS "Latvian Post"
Russia and CIS countries - delivery 14-24 days; 15,- EUR; EMS "Latvian Post"

World - Delivery 14-24 days; 19 EUR; EMS "Latvian Post"
More details about all the methods of payment here

 

 

 

 

Where is my order ?

 

 You can track the shipment of goods to your address online:

Post tracking in Latvia: here

(http://www.pasts.lv/lv/uzzinas/meklet_sutijumu.html)

 

Post tracking in the territory of the Russian Federation: here
http://info.russianpost.ru/servlet/post_item

 

Tracking EMS post for the Russian Federation: here

http://info.russianpost.ru/servlet/ems_item

 

Tracking EMS post to other states: here (Choose country)

http://www.expresspasts.lv/en/tracking/index.html

 

 

 

Is there product in stock ?

 

Dear customers, we want to draw your attention to the fact that not all the products that are posted in the website may be present in our shop. If you want to know if we have item in our shop, you have to select filter "in stock" (located on the left side). As well as look at the particular product at "choose size", it indicates what sizes are in stock, which is by order.

 

 

How can I try on clothes and see them ?

 

 

At the shop, you can try on the goods, exchange them and immediately get the money back, it saves your and our time and nerves. Dear customers, we want to draw your attention to the fact that not all the products that are posted in the website may be present in our shop, they may also be in stock. So, those who want to buy products at the store, contact us by phone or email in advance. We will deliver the desired product within three working days to our store or to you personally by a courier.

 

 

 

Is it possible that another person pays for the goods ordered?

 

 

If the money for a good is transferred from another account (mother’s, father’s or friend’s), the purpose of payment must be indicated:
Full name, telephone number, e-mail, Product ID.

 

 

 

Is it possible to get news by e-mail or SMS?

 

 

Send us an e-mail where is stated that you want to receive news on your mobile phone or e-mail. Phone number, name and surname must be indicated in a letter.

 

 

 

How to refund or exchange goods ?

 

Permission for all the refunds and exchanges must be requested by e-mail or telephone within 14 working days after receiving a good. Please read the instructions carefully and make certain that your desire to return a good can be complied.

More information about returning or exchanging goods here.

 

 

 

How can I determine my size?

 

More information about sizes: click here.

 

 

 

If there are any questions regarding methods of payment or filling an order, please contact us by:

More information by phone +371 27440035, +371 26285543

Or e-mail info@kokoshop.eu

Or in the Store  -  Riga, Lāčplēša street 92, 2.floor. MAP

 

 

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