How can I return the goods?


If the item ordered at kokoshop.eu didn't suit you, or you did not like it and just changed your decision, you can return or change it to another one within 120 days from the receipt of the goods.


Only brand new and unused items with original tags in original packaging are suitable for returns and exchanges due to Return Policy. 



The items can be returned:


For free - In the Baltic countries (Latvia, Lithuania, Estonia) via Omniva parcel machines.
Contact us +371 24605177, info@kokoshop.eu, and we will send you a code for a refund.


1. Take the items to the nearest Omniva post office.
2. In the menu, select the function "Private customer (Send pre-arranged parcels)".
3. Follow the instructions of the "Return Sheet", about how to return packages easily through the Omniva ATM.





From Europe and other countries of the world, the return is via post services.


1. Take the items to the nearest post office.
2. Send the items to the address:
SIA KOKOS, Rīga, Lāčplēša iela 92, LV-1003,Latvija





Your payment will be refunded within 5 days from the receipt of the items.


We will be glad to answer all your questions:
info@kokoshop.eu, Women's store +371 26285543. Men's store +371 27440035






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